News & Events

CITIZEN’S CHARTER

MUZAFFARNAGAR MEDICAL COLLEGE & HOSPITAL

OUR MOTTO: “HEALTH FOR ALL”

This charter displays:

(a) Services available (b) User charges (c) Grievance redressal system

1. SERVICES AVAILABLE:

  • (A)Enquiry, Reception and Registration Services:
    • a) This counter is functioning round the clock.
    • b) Location guide maps have been put up at various places in this hospital.
    • c) Colour coded guidelines and directional signboards are fixed at strategic points for guidance.
    • d) Enquiries can be made over: 09760010816, 01396 – 252703; Fax: 01396 – 252702
  • (B) Casualty & Emergency Services:
    • a) All emergency services are available for all broad specialties round the clock.
    • b) Duty Doctors are available round the clock.
    • c) Emergency Operation Theatre (EOT) functions round the clock.
  • (C) OPD Services:
    • a) All broad specialties services are available in the hospital.
    • b) OPD Place: Ground Floor (Hospital Building)
    • c) Registration Timings: 08:30 am – 02:00 pm
    • d) OPD Timings: 08:30 am – 02:30 pm
    • e) OPD services are available on all working days excluding Sundays and following four Gazetted Holidays: – Independence Day, Republic Day, Gandhi Jayanti & Holi Festival.
    • f) OPD services are available on rest of the Gazetted Holidays from 08:30 am- 11:00 am.
  • (D) Laboratory Services: Available round the clock.

    List Of Investigations:

    • a) Pathology- Haemoglobin,TLC,DLC,ESR,MCV,MCH,MCHC,Malaria Antigen,TROP-T,RBC,Albumin,Ketone etc.
    • b) Microbiology-Gram’s Stain,AlbertStain,Mantoux Test,widal,RA Factor,malarial Antigen, HBsAG, HCV, HIV, Dengue, Rota Virus, Culture etc.
    • c) BioChemistry- Sugar(Fasting), Sugar P.P./Random, Creatinine, Bilirubin Total, SGOT, SGPT, Albumin, Uric Acid, Triglycerides, Total Cholesterol etc.
  • (E) Radio Diagnostic Services:Routine: These services include – (Timings: 08:30 am – 02:30 pm)
    • a) Sonomammography, X-ray Mammography, CT, Colour Doppler, USG, X-Ray, DSA & MRI Scan.
    • b) Special Inv: Barium Meal, IVU, HFG, RGU, MCU, Fistulography, DCG, Sialography.

    Emergency: X-Rays, USG, CT scan – 24 hours & if needed special investigations & MRI.

  • (F) Indoor Patient Services:
    • a) There are a total of 28 beds in Intensive Care Units (MICU, SICU, PICU, NICU, ICCU & RICU) with Advanced Life Support & bedside monitoring throughout 24 hours.
    • b) There is a labour room for conducting deliveries round the clock.
    • c) Provision of free diet to all indoor patients.
    • d) Visitors are allowed only between 5:00 pm – 7:00 pm.
  • (G) Other Facilities:
    • a) Stand-by Electricity Generators have been provided.
    • b) Medical Store is available within the campus.
    • c) Canteen for patients and their attendants is available within the campus.
    • d) Lifts are available for access to higher floors.

    2. USER CHARGES & TIME REQUIRED:

    S.No Salient Features User Charges & Time Required
    1 Registration of Patient Free of charge
    2 Registration Time 1 – 2 minutes in general
    3 Consultation fee None
    4 Patient reviewing time 5 – 10 minutes in general
    5 Patient admission charges None
    6 Admission Time Required 2 – 3 minutes in general
    7 ICU admission charges Subsidized charges
    8 General bed charges None
    9 Lab. Investigation Charges Highly subsidized charges

    On the recommendation of HOD/ MS/ CMS/ Principal:

    (a) Concession for poor & needy patients

    (b) Concession for destitute @ 100%

    10 Special Investigations Highly subsidized charges
    11 Report Collection Time As quick as possible (It depends on investigation)
    12 OT: Minor Procedure Subsidized charges
    13 OT: Major Surgeries Subsidized charges
    14 National Health Programmes Free services under –RNTCP, RCH (Nutrition/

    Immunization/ Family Planning/

    Delivery) etc.

    15 Mortuary Van Services Subsidized charges
    16 Ambulance Services Subsidized charges

    3. GRIEVANCE REDRESSAL SYSTEM:

    • a) Suggestions/ Complaint box is provided near the hospital reception.
    • b) Name, designation and contact number of the concerned persons for grievance redressal are –

    Dr. V.K. Sharma (Medical Superintendent)

    Mobile No: 9760010816

    Meeting Hours: 08:30 am – 03:00 pm

    RESPONSIBILITIES OF THE USERS –

    • a) The success of this charter depends on the support we receive from our users.
    • b) Please do not cause inconvenience to other patients.
    • c) Please help us in keeping the hospital and its surroundings neat and clean.
    • d) The Hospital is a “ No Smoking Zone” and smoking is a Punishable Offence.
    • e) Please provide useful feedback & constructive suggestions to the CMS/ MS of the Hospital.
    • f) Give regards to Ladies and Senior Citizens.

    Helpline Number-01396-252703